Our Commitment
We design our products and promotions with player wellbeing in mind, and we provide a range of free tools that let you set your own limits, take a break, or step away from gambling altogether. Our support team is trained to handle these requests sensitively and without judgement, and is available 24/7 to help.
Recognising the Signs of Problem Gambling
- Spending more money or time on betting than you intended or can afford;
- Chasing losses by increasing your stakes or betting more frequently;
- Borrowing money, selling possessions, or neglecting bills to fund your gambling;
- Feeling restless, anxious, or irritable when you try to cut down or stop;
- Hiding your gambling activity from family, friends, or colleagues;
- Letting betting interfere with work, studies, relationships, or daily responsibilities.
If any of these statements sound familiar, it may be a good time to use one of the tools below or reach out to a support organisation.
Tools to Help You Stay in Control
- Deposit Limits. Set daily, weekly, or monthly limits on how much you can add to your account;
- Loss Limits. Cap the amount you are willing to lose over a chosen period;
- Time Limits & Reality Checks. Receive reminders of how long you have been playing during a session;
- Time-Out. Temporarily freeze your account for a short period, such as 24 hours, 7 days, or 30 days;
- Self-Exclusion. Close your account for an extended period or permanently — see our dedicated Self-Exclusion page for full details.
Tips for Responsible Play
- Treat betting and casino games as entertainment, not as a way to make money;
- Decide on a budget in advance and never bet more than you can afford to lose;
- Set a time limit for your sessions and take regular breaks;
- Avoid gambling when you are stressed, upset, or under the influence of alcohol;
- Never chase losses — accept them as part of the entertainment cost;
- Balance gambling with other activities and social commitments.
Underage Gambling Prevention
Melbet's services are strictly for players aged 18 and over. We apply identity verification checks to confirm the age of our players and will immediately close any account found to belong to a minor, refunding any deposited funds where appropriate. We encourage parents and guardians to use device-level parental control software to prevent minors from accessing gambling websites and apps.
Support Organisations
If you feel that gambling is becoming a problem for you or someone close to you, free and confidential help is available from independent organisations that specialise in supporting people affected by problem gambling. Our customer support team can also point you toward local resources available in Bangladesh.
- Live Chat: Available 24/7 on the website and in the app for confidential advice;
- General Queries: info-bn@melbet.com;
- Phone Number: 442038077601.